Privacy Policy

Last Updated: 5/5/2025

1. Introduction

Welcome to EV Charger Installation Birmingham (“we”, “us”, “our”). We are an EV charger installation company based in Birmingham, UK. We are committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.evchargerinstallationbirmingham.uk(the “Site”) and when you contact us via our contact form or telephone. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or provide us with your information.

We are the data controller for the personal data we collect via the Site and our direct contact methods. Our registered address is194 Percy Rd Office 4, Birmingham, West Midlands, B11 3LG, UK. You can contact us regarding data protection matters at info@mail.evchargerinstallationbirmingham.uk.

2. Information We Collect

We may collect personal information about you in the following ways:

  • Information You Give Us Directly: We collect information you provide directly to us when you fill out the contact form on our Site or when you contact us by phone. This typically includes:
    • Your Name
    • Your Email Address
    • Your Phone Number
    • Any other information you choose to provide in your message (e.g., address for installation quote, details about your EV).
  • Information Collected Automatically: Like most websites, our Site may automatically collect certain information when you visit, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This is typically done via server logs or cookies (see Section 7).

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we use the information collected about you to:

  • Respond to your inquiries submitted via the contact form or phone.
  • Provide you with information about our EV charger installation services, including quotes.
  • Schedule appointments for consultations or installations.
  • Communicate with you regarding your service request via email or text message (SMS), as requested or appropriate.
  • Manage our relationship with you (e.g., follow-ups, customer service).
  • Improve our website and services.
  • Comply with legal and regulatory obligations.

4. Legal Basis for Processing Your Information

Under UK data protection law (including the UK GDPR), we must have a valid legal basis to process your personal data. The legal bases we rely on are:

  • Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., by submitting the contact form requesting information). You can withdraw your consent at any time.
  • Contract: Where processing is necessary for the performance of a contract with you (e.g., to carry out the EV charger installation you've requested) or to take steps at your request before entering into such a contract (e.g., providing a detailed quote).
  • Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your rights and interests. This includes responding to your direct inquiries (via phone or email initiated by you), managing our business operations, and improving our services.
  • Legal Obligation: Where processing is necessary for us to comply with the law (e.g., financial record keeping).

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to others. We may share information we have collected about you in certain situations:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, such as payment processing (if applicable), data analysis, email delivery, hosting services, customer service, and marketing assistance. We only share the information necessary for them to provide the service and require them to protect your data. ( *Note: Be specific here if you use any particular providers* ).
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We will not share your information with any other third parties without your consent unless legally required to do so.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, information related to inquiries that do not result in a contract will be kept for a shorter period (e.g., 1-2 years), while customer data related to installations will be kept longer to fulfil warranty obligations and meet legal requirements (e.g., 6-7 years).

8. Your Data Protection Rights

Under UK data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances (e.g., where we process it based on legitimate interests).
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • Your right to withdraw consent - If we are processing your data based on consent, you can withdraw that consent at any time.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@mail.evchargerinstallationbirmingham.uk or write to us at 194 Percy Rd Office 4, Birmingham, West Midlands, B11 3LG, UK if you wish to make a request.

9. Cookies

Our Site may use "cookies" to enhance User experience. Cookies are small text files placed on your device. We may use essential cookies required for the Site to function correctly. We may also use analytical cookies to understand how visitors use our Site (e.g., Google Analytics). Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. For more detailed information, please refer to a separate Cookie Policy if available on our Site.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@mail.evchargerinstallationbirmingham.uk
  • By visiting this page on our website: https://www.evchargerinstallationbirmingham.uk/contact
  • By phone number: +441218160342
  • By mail: 194 Percy Rd Office 4, Birmingham, West Midlands, B11 3LG, UK

12. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.

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